Refund policy
Refund and Cancellation Policy
Better AI Pte Ltd (UEN 202526356N)
Effective date: 1 September 2026
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1. Pre-orders
The Better Sleep System is currently sold on a pre-order basis. When you place a pre-order you pay a deposit of 50% of the order total. The remaining balance is charged when your order is ready to ship, and we will notify you before we charge it.
Pre-orders are expected to ship within 45 days of the date you place your order. The expected delivery window is also shown to you before you complete your order.
2. Cancelling before your order ships
You may cancel your pre-order at any time before it is dispatched, for any reason and without giving one. Email care@better-health.ai with your order number.
We will refund everything you have paid, including the deposit, in full. Refunds are issued to your original payment method within 7 working days of cancellation; how quickly the money appears then depends on your bank or card issuer.
3. If we miss our estimated delivery window
Pre-order dates are estimates and can move. If we cannot ship within the window shown at checkout, we will contact you with a revised date. You may accept the new date or cancel for a full refund.
If we do not hear from you within 14 days of a delay notice, we will cancel your order and refund you automatically.
4. Our 30-day satisfaction guarantee
If you are not satisfied with your first order, you may request a refund within 30 days of delivery — even if you have opened the product and tried it. The material conditions of this voluntary guarantee are set out below.
- Email care@better-health.ai within 30 days of delivery. We will confirm the correct returns address for your country.
- Return any unused portion of the product, including both the Bedtime Blend sachets and the Dinner Synbiotic capsules. Return shipping is at your cost, and original shipping charges are not refunded.
- Once we receive the return, we refund the purchase price to your original payment method within 7 working days.
- This guarantee applies once per customer and to a first order only.
5. Returns outside the guarantee
Outside the 30-day guarantee, and on any order that is not your first, the Better Sleep System is an ingestible product and we can only accept returns of items that are unopened, unused, and in their original sealed packaging.
- Contact care@better-health.ai within 30 days of delivery to request a return. Do not send anything back before we confirm the correct return address. Sending an item elsewhere without confirmation may delay or prevent us from identifying and processing a voluntary return, but it does not affect any statutory right you have in relation to faulty, damaged, or incorrect goods.
- Return shipping is at your cost, and original shipping charges are not refunded.
- Once we receive and inspect the item, we refund the purchase price to your original payment method within 7 working days.
- **Opened sachets or capsules cannot be returned or refunded** outside the guarantee, for health and safety reasons. This does not apply to faulty items — see section 6.
6. Damaged, defective, or incorrect items
If your order arrives damaged, is not what you ordered, or is faulty, contact care@better-health.ai as soon as reasonably possible, ideally within 14 days of delivery. Include your order number and, where reasonably possible, photographs that help us assess the problem.
We will replace the item or refund you in full, including any shipping you paid, at your choice and at our cost. You do not need to return an opened item to qualify, and this is separate from the guarantee in section 4 — it applies to every order, not only your first.
The 14-day period is a request to help us investigate promptly, not a deadline that removes your rights. Contacting us later, or being unable to provide photographs, does not affect any statutory right or remedy you have for damaged, incorrect, or faulty goods.
7. Your statutory rights
Nothing in this policy limits any right you have under consumer protection law that cannot be waived.
**If you are in the United States.** Your rights include those under the US Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, which governs how quickly we must ship and what we must offer you if we cannot, together with any applicable rights under the law of your state.
**If you are in Singapore.** Your rights include those under the Consumer Protection (Fair Trading) Act and the Sale of Goods Act. In particular, if the products do not conform to the contract at the time of delivery, you may require us to repair or replace them, and where that is not possible or not done within a reasonable time, to reduce the price or refund you. Where a defect appears within six months of delivery, it is presumed to have existed at delivery unless we show otherwise.
Singapore law does not provide a general cooling-off period for online purchases. The rights to cancel before dispatch in section 2 and to the guarantee in section 4 are ones we give you under this policy, and they apply to every customer in both markets.
8. Contact
Better AI Pte Ltd
81 Ayer Rajah Crescent, #06-64
Singapore 139967
Questions about this policy: care@better-health.ai