Terms of service
Terms of Sale
Better AI Pte Ltd (UEN 202526356N)
Effective date: 1 September 2026
---
1. Who these terms are between
These Terms of Sale govern your purchase of physical products from Better AI Pte Ltd, a company incorporated in Singapore (UEN 202526356N) ("Better", "we", "us").
They apply in addition to our Terms of Service at better-health.ai/terms, which govern our apps and digital services. Where the two conflict in relation to a purchase of goods, these Terms of Sale apply.
2. Eligibility
You must be at least 18 years old, and shipping to an address in the United States or Singapore, to place an order.
3. What you are buying
The Better Sleep System consists of Bedtime Blend sachets and Dinner Synbiotic capsules. It is sold as a dietary supplement in the United States and as a health supplement in Singapore. It is not a medicine.
**Customers in the United States.** Where a statement about the product requires the dietary-supplement disclaimer under United States law, the following disclaimer applies and must also appear with the relevant statement on the product label or product page: **This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.**
**Customers in Singapore.** The product is supplied as a health supplement. Health supplements are not subject to pre-market approval and licensing by the Health Sciences Authority for their importation, manufacture, or sale. This does not remove our responsibility to ensure that the product meets applicable safety, quality, labelling, ingredient, and advertising requirements.
In both markets: consult a qualified healthcare professional before use, particularly if you are pregnant, breastfeeding, taking prescription medication, anticipating surgery, or have a medical condition. Do not use it as a substitute for medical advice, and follow the directions on the packaging.
4. Pre-orders
Products on this store are sold by pre-order. Your order is an offer to buy, which we accept when we dispatch it — not when you pay.
Until dispatch we may decline or cancel any order, including where a product becomes unavailable, where a price or description was published in error, or where we suspect fraud. If we cancel, we refund everything you have paid in full, and that is the limit of our liability for the cancellation.
5. Price and payment
Orders to the United States are priced in US dollars. Any sales tax that applies is calculated from your delivery address and shown at checkout before you pay. Orders to Singapore are priced in Singapore dollars, and the price shown is the total amount payable, with no additional tax added at checkout. We set prices separately for each market. The Singapore dollar price is an independent price, not a currency conversion of the US dollar price, and the two may differ. You are charged in the currency of your delivery market, and the full price is shown at checkout before you pay.
Pre-orders are paid in two parts: a deposit of 50% of the order total when you place the order, and the remaining 50% when your order is ready to ship. By placing a pre-order you authorise us to charge the remaining balance to your saved payment method at that time. We will notify you before we charge it.
If we cannot collect the balance, we will contact you. If it remains unpaid after 14 days we may cancel your order and refund the deposit you have paid.
6. Cancellation and refunds
You may cancel at any time before dispatch for a full refund. We also offer a 30-day satisfaction guarantee on first orders, measured from delivery.
Our Refund and Cancellation Policy forms part of these terms and sets out how cancellations, the guarantee, returns, and faulty items are handled, including your statutory rights in each market.
7. Delivery, title, and risk
Delivery is covered by our Shipping Policy. Ownership of and risk in the products pass to you when they are delivered to the address you gave us.
8. Our responsibility to you
We will supply products that match their description and are of satisfactory quality. Subject to the exclusions below and to the maximum extent permitted by law, our total liability for direct contractual loss arising from an order is limited to the amount you paid for that order.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; liability arising from an unsafe or defective product where it cannot lawfully be limited; or any other liability that cannot lawfully be excluded or limited. The liability cap does not reduce any remedy expressly provided by our Refund and Cancellation Policy. It also does not limit your non-waivable rights under the Consumer Protection (Fair Trading) Act and the Sale of Goods Act if you are in Singapore, or under applicable federal and state consumer law if you are in the United States.
9. Governing law and jurisdiction
These terms are governed by the laws of Singapore, without regard to its conflict of law rules.
**If you are resident in Singapore.** The courts of Singapore have exclusive jurisdiction over any dispute arising out of or relating to these terms or your order.
**If you are resident in the United States.** Nothing in these terms deprives you of the protection of any mandatory consumer law of your state of residence, or of your right to bring a claim in the courts of the place where you live, including a small claims court. You may also bring a claim in the courts of Singapore if you prefer.
10. Resolving a dispute
If something goes wrong with your order, please contact us first at care@better-health.ai, describing the problem and what you would like us to do. We will work with you in good faith to resolve it, and we ask that you give us up to 60 days to do so before taking the matter further.
This step does not limit your statutory rights, and it does not prevent you from going to court.
11. Changes
We may update these terms. The version in force when you place an order is the version that applies to it.
12. Contact
Better AI Pte Ltd
81 Ayer Rajah Crescent, #06-64
Singapore 139967
Orders, support, and legal enquiries: care@better-health.ai