Shipping policy
Shipping Policy
Better AI Pte Ltd (UEN 202526356N)
Effective date: 1 September 2026
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1. Where we ship
We currently ship to addresses in the **United States** and **Singapore**.
Orders to the United States are priced and charged in US dollars (USD) and are fulfilled from within the United States. Orders to Singapore are priced and charged in Singapore dollars (SGD) and are fulfilled from within Singapore. Prices are set separately for each market: the Singapore dollar price is not a currency conversion of the US dollar price, and the two may differ. The price and currency that apply to your order are shown at checkout before you pay.
Because both markets are served domestically, your order will not cross an international border and you will not be charged customs duties or import fees.
We are not able to ship to freight forwarders.
2. Pre-order dispatch
The Better Sleep System is sold on a pre-order basis. Orders placed now are expected to ship **within 45 days of the date you place your order**.
This is an estimate made in good faith, not a guarantee. We will email you if the date changes, and you may cancel for a full refund at any time before your order ships — see our Refund and Cancellation Policy.
3. Shipping cost and method
Shipping is **free** on all pre-orders, in both the United States and Singapore.
Orders are sent by a tracked courier service and typically arrive within 2 to 5 business days of dispatch in the United States, and within 1 to 3 business days of dispatch in Singapore. Any options available to you, and any cost for services beyond our standard shipping, are shown at checkout before you pay.
4. Tracking
You will receive a confirmation email when you place your order, and a second email with tracking when it ships.
If you have not received tracking within 3 business days of the dispatch date we gave you, contact care@better-health.ai.
5. Taxes
United States. Any sales tax due is calculated according to your delivery address and shown at checkout before you pay.
Singapore. The price shown to customers in Singapore is the total amount payable. No additional tax is added at checkout.
6. Delivery addresses
Please check your address carefully. We cannot change an address once an order has shipped. If a parcel cannot be delivered solely because the address you supplied was incorrect or incomplete, we may be unable to provide a refund. This does not apply where the error was ours or the carrier's, or where applicable law gives you a right to a replacement or refund. If you spot a mistake before dispatch, email us immediately and we will correct it.
7. Lost, delayed, or stolen parcels
If tracking shows your parcel as delivered but you have not received it, contact us as soon as reasonably possible, ideally within 14 days, and we will investigate with the carrier. The 14-day period helps us investigate and is not a waiver of any statutory right. If a parcel is confirmed lost in transit, we will replace it or refund you in full. If the evidence indicates that a parcel was stolen after delivery, we will review the circumstances with you and the carrier and explain the options available.
8. Contact
Better AI Pte Ltd
81 Ayer Rajah Crescent, #06-64
Singapore 139967
Questions about shipping: care@better-health.ai